It can be frustrating when you eagerly await an order, only to see that your tracking information has been stuck on "Label Created" for days. This situation is more common than you might think, and we’re here to explain why it happens and what you can do about it.
Why Does This Happen?
The most common reason for a tracking status of "Label Created" with no further updates is that the item missed its initial scan. This typically occurs when the package is picked up but doesn’t get scanned into the carrier’s system right away. As a result, the tracking information won’t show any new movement until the package reaches the hub closest to your delivery location.
Timing Considerations
If your order was placed late in the day on Friday, during the weekend, or on a holiday, you may see the "Label Created" status until the item is picked up on the next business day. This usually happens in the late evenings, around 5 pm ET. It’s important to allow at least 24 hours for tracking information to show up on any order placed after 4 pm, as it’s likely the label was created but there wasn’t enough time to process the shipment before the carrier's pickup.
What Happens When You Call the Carrier?
If you contact the carrier to inquire about your shipment, they may tell you that they haven’t received the package. This is because their system only reflects the last recorded scan. However, rest assured that the package is likely in transit and just hasn’t been scanned properly along the way.
When Can You Take Action?
While it’s natural to be concerned, you must wait before any formal investigation can be opened:
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72 Hours After Shipment: Generally, an investigation can only be initiated 72 hours after the item was shipped. This allows enough time for any missed scans to be caught up and the tracking information to update.
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After the Anticipated Delivery Date: In some cases, you may need to wait until the package passes its expected delivery date before an investigation can begin.
What Should You Do in the Meantime?
While waiting, keep an eye on the tracking information for any updates. It's also a good idea to double-check the expected delivery date, as this will give you a better idea of when to expect further movement.
Conclusion
It’s understandably frustrating when tracking seems to stall at "Label Created," but this usually doesn’t mean your package is lost. Most of the time, it’s simply a matter of the package missing an initial scan or being delayed due to timing factors. If the tracking doesn’t update after 72 hours or past the anticipated delivery date, we can then take further steps to locate your package.