Backorders
At JM Auto Racing, we understand that sometimes supply does not always meet demand. Various factors such as material shortages, manufacturing issues, port delays, and congestion can impact item availability. Here's what you need to know about backorders and how we manage them.
Why Backorders Happen
Supply and Demand:
- Let's face it, the automotive industry is dynamic, and sometimes the supply doesn't keep up with the demand for certain products.
External Factors:
- Material shortages, manufacturing delays, port congestion, and other logistical issues play a significant role in item availability.
Our Commitment
Vigorous Inventory Models:
- We strive to always have the hottest items ready to ship out with our rigorous inventory models. However, predicting the future is not always possible, and occasionally, items are backordered.
Accurate Information:
- We aim to provide the most accurate information regarding the expected ship date of your backordered item. This information comes directly from our sources, and while dates may occasionally get pushed back, our provided ship dates are typically within a few days of the specified date.
Managing Backorders
Communication:
- We do not make up dates or information; we relay the data we receive from our suppliers. If there are delays, we appreciate your patience and understanding. Please allow a few days after the specified ship date for an update, as items might arrive a day or two late, and we work quickly to unload and prepare them for shipment.
Automatic Updates:
- Our system automatically reaches out to manufacturers 24 hours after the initial estimated ship date to get updates on your order. Once we receive these updates, we will promptly send you an email with the latest information.
What You Can Do
Stay Informed:
- You are always welcome to reach out to us for updates, but rest assured, our system is designed to keep you informed automatically.
Patience and Understanding:
- We understand the frustration that can come with backorders and appreciate your patience. We are committed to keeping you informed and delivering your items as soon as possible.
For more detailed information on our policies, please visit our Return Policy and Terms and Conditions.
Thank you for choosing JM Auto Racing. We are committed to providing you with the best possible service, and we appreciate your understanding and cooperation. If you have any further questions or need assistance, please feel free to contact our customer service team.