Defective Items and Warranty Claims

At JM Auto Racing, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes items may arrive defective or develop issues over time. Here’s how to handle defective items and warranty claims.

Defective Items

If you receive a defective item, please follow these steps to ensure a swift resolution:

1. Report Within 7 Days:
   • Defective items must be reported within 7 days of delivery. After this period, the issue will be handled as a warranty claim.
2. Provide Detailed Information:
   • When reporting a defective item, please provide as much information as possible. This may include:
     • Photos: Images of the defective item, packaging, and shipping label.
     • Manufacturer Information: We may need to request additional information from the manufacturer to process your claim.
3. Contact Us:
   • Email us at support@jmautoracing.com with your order details and a description of the defect. We will guide you through the next steps.

Warranty Claims

JM Auto Racing acts as a facilitator between the manufacturer and the end-user for warranty claims. Here are the key points to understand about our warranty process:

1. Manufacturer's Warranty:
   • All merchandise sold by JM Auto Racing is subject to the manufacturer's warranty and conditions. This means that any warranty claim is subject to submission to the manufacturer for inspection and approval for repair or replacement.
2. Customer Responsibility:
   • Customers are responsible for all shipping and handling fees associated with warranty claims.
   • There is no warranty on certain items, including lights, light bulbs, decals, electrical parts, and engine parts. Please check your state and local laws regarding the use of these parts.
3. No Warranty for Abuse or Mishandling:
   • No warranty will be valid if the defect was caused by customer abuse, negligence, or mishandling.
4. Record Keeping:
   • It is the customer’s responsibility to retain all invoices for their records and warranty claims. JM Auto Racing does not provide warranties but facilitates the process between the manufacturer and the customer.
5. Direct Manufacturer Interaction:
   • In some cases, we may ask you to deal directly with the manufacturer as per their policies and to expedite the warranty claim. This is to ensure a quicker resolution and is not an attempt to put you off.

Important Notes

• Labor and Inconvenience: No labor or inconvenience costs are included in any warranty claims.
• Claims Process: Contact us at support@jmautoracing.com to file a warranty claim. Provide detailed information and any required documentation to facilitate the process.

For more detailed information on our policies, please visit our Return Policy and Terms and Conditions.

Thank you for choosing JM Auto Racing. We are here to support you and ensure you have a positive experience with our products and services. If you have any further questions or need assistance, please feel free to contact our customer service team.