At JM Auto Racing, we strive to ensure that your products arrive in perfect condition. However, in the rare event that your product is delivered damaged or defective, we are here to help with quick and efficient solutions.
Quick Solutions for Unpredictable Situations
If you receive a damaged or defective product, please follow these steps to ensure a swift resolution:
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Do Not Install the Damaged Part:
- Avoid installing or modifying the damaged part. You deserve to receive what you paid for in perfect condition.
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Contact Us:
- Go to our help center and submit a support ticket for damage.. Provide your order details and a description of the damage. Don't forget to attach photos.
- Photos: Please include as many photos as possible of the damaged item, the shipping box, and the shipping label. These images are crucial for us to process your claim efficiently.
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Keep the Original Packaging:
- Products must remain in the original packaging for possible courier pickup and inspection. This is crucial for processing your claim efficiently.
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Courier Inspection:
- Some items may need to be picked up by the courier for inspection. Ensure the item remains unassembled and in its original condition.
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Receive Your Replacement:
- Once your claim is accepted, we will process a replacement immediately at no additional cost to you. We are committed to ensuring you receive a product that meets your expectations.
We understand how frustrating it can be to receive a damaged item, and we are dedicated to resolving these issues promptly.
For more detailed information on our return and exchange policies, please visit our Return Policy.
Thank you for choosing JM Auto Racing. We are here to support you and ensure you have a positive experience with our products and services. If you have any further questions or need assistance, please feel free to contact our customer service team.