At JM Auto Racing, we aim to ensure your products are delivered safely and efficiently, especially when it comes to large or oversized items. Here’s what you need to know about LTL (Less Than Truckload) shipments and how they differ from standard shipping.
What is LTL Shipping?
LTL shipping is used for oversized items that cannot be shipped via standard ground services due to their size and weight. These shipments travel alongside other large items, requiring special handling and delivery procedures.
Inspection Upon Delivery
It is crucial to inspect your order for any damage before signing for it. Here’s what to do if you receive a damaged product:
- Inspect Before Signing: Thoroughly check the item for any damage upon delivery. This is essential as we cannot file a claim with the shipping company if products are signed for without being inspected.
- Take Photos: If possible please take photos of the damage.
- Refuse Damaged Shipments: If the product is damaged, write "RECEIVED DAMAGED - REFUSED SHIPMENT" on the shipping receipt and do not accept the order. Contact us immediately at support@jmautoracing.com so we can start the replacement process at no additional cost to you.
Delivery Appointments
For orders being delivered to a private residence, most freight companies will call in advance to set up a delivery appointment. To ensure a smooth process:
- Provide a Daytime Phone Number: When placing your order, include a daytime phone number where you can be easily reached. This helps the freight company schedule a convenient delivery time.
Returns and Exchanges
If you are not completely satisfied with your purchase, we will gladly exchange or return products in new/unused condition within 30 days of delivery. Items must be in their original packaging. For a complete list of our return and exchange policy, please visit Return Policy.
Start your return process quickly by following a few steps outlined in our Simple Ways to Return Items guide.
Carrier Websites for Tracking
- FedEx: www.fedex.com
- UPS: www.ups.com
- USPS: www.usps.com
- Ontrac: https://www.ontrac.com/ontracground.asp
- DHL: https://www.dhl.com/us-en/home/tracking.html
- Pilot Freight: https://www.pilotdelivers.com/technology/?currentTab=consumer
- R&L Carriers: https://www.rlcarriers.com/freight/shipping/shipment-tracing
- Estes Freight: https://www.estes-express.com/myestes/tracking/shipments
- Conway Freight: https://www.con-way.com/webapp/manifestrpts_p_app/Tracking/Tracking.jsp
For more information or assistance, feel free to contact our customer service team. Thank you for choosing JM Auto Racing! We are here to ensure your delivery process is seamless and satisfactory.