At JM Auto Racing, we aim to make your purchasing experience smooth and transparent. Here’s what you need to know about charges, pending authorizations, and refunds for your orders.
Payment Processing
PayPal and Affirm Orders:
For orders placed using PayPal or Affirm, payment is captured as soon as the order is successfully placed. This means that the funds are immediately deducted from your account upon order confirmation.
Debit or Credit Card Orders:
For orders placed using a debit or credit card, payments are handled a bit differently:
- Authorization Only: When you place an order, the payment is authorized but not immediately captured. This means that while the funds are earmarked for the purchase, they are not yet deducted from your account.
- Capture Upon Shipping: The actual charge occurs when the item ships. If your order is in stock, the charge will be processed normally at this point.
- Temporary Authorizations for Out-of-Stock Items: For out-of-stock items expected to arrive within 30 days, the initial authorization may temporarily fall off your account. The funds will be returned, and you won’t see a pending charge from us during this period. Once the item ships, the funds will be deducted and the charge will post to your account.
- Extended Out-of-Stock Periods: For items arriving after 30 days, a new authorization will be made once the item is ready to ship, and your card will be charged accordingly. This is NOT a duplicate charge. This will be the only charge you see from us for this order as the original authorization is no longer there.
Please Note: Orders that are not cancelled by either our self-service cancellation feature or by reaching out to our support team, are deemed valid orders. This means you are still authorizing us to proceed with the order and giving us permission to charge your card.
Refunds
Refunds for returned products are typically processed within 3-5 business days after the items are received and inspected by our warehouse. Here are some important details:
- Refund Method: Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check).
- Restocking Fee: Returns, where JM Auto Racing is not at fault, will incur a 15% restocking fee, excluding the cost of freight. For items that were eligible for free shipping, the initial shipping fees will be deducted from the final refund amount. Free shipping is only applicable if you keep the item purchased.
- Inspection and Processing: After the returned item is inspected and approved, a confirmation email will be sent once the refund has been issued. Please allow an additional 5-7 days for the credit to appear on your account.
For more detailed information, please visit our Return Policy.
We hope this clarifies our processes for charges, pending authorizations, and refunds. If you have any further questions or need assistance, please feel free to contact our customer service team at support@jmautosports.com. Thank you for choosing JM Auto Racing!