At JM Auto Racing, we understand that sometimes plans change and you might need to cancel your order. We aim to make the cancellation process as straightforward and hassle-free as possible. Here’s what you need to know about canceling your order with us.
Cancellation Timeframes
In-Stock Orders:
To guarantee your cancellation for in-stock orders, you have a 30-minute window from the time of purchase to cancel your order. This helps us ensure your package is shipped promptly and avoids unnecessary processing delays. You can still submit a cancellation request after that time frame, but unfortunately it can not be guaranteed.
Out-of-Stock and Special Orders:
If your order is for items that are not in stock or are special orders, you have up to 24 hours to cancel. This extended timeframe allows us to manage our inventory and coordinate with manufacturers effectively.
Cancellation Fees
- In-Stock Orders: There is no cancellation fee applied to in stock items that are cancelled prior to being packaged for shipping.
- Out-of-Stock Orders: A 10% cancellation fee is applied to standard orders. This fee covers the costs associated with credit card processing and administrative tasks.
- Special Orders: For special order items including those that are “customized” and/or “made to order”, cancellations are normally not accepted. We will still attempt to process the request however, a large cancellation fee of 25% or more may be accessed.
How to Cancel Your Order
To cancel your order, you can:
- Online: Log into your account, follow the instructions on your dashboard, and submit your cancellation request. We created a simple instructional guide which can be found at How to Cancel an Order? For guest checkouts, enter the email used for the order and click "Forgot Password"
- Email: Send an email to support@jmautosports.com with your order details and cancellation request. Be advised, we are not always able to view your request prior to an item being picked if you use this method.
Please note that while we strive to process cancellations as quickly as possible, sometimes products may ship sooner than expected. If your order has already shipped, our standard return policy will apply instead.